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Tourism and Automation

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  • Tourism and Automation

    Despite these recruitment problems, everyone keeps reading that automation, machine learning, and robotics will lead to mass unemployment. That may happen, in the travel sector as in others, but the outcome could be quite different.

    Think about the impact of automation at the level not of jobs but of their constituent activities. Existing technology could automate about half of them. In the travel sector, for example, machines can do work such as providing personalized recommendations for activities, handling customer-service interactions during flight delays, and delivering service orders to hotel rooms. But there will still be plenty of work for people, so the arm wrestle between them and machines will probably lead to a redefinition of human work, not its elimination.


    https://www.mckinsey.com/industries/...sectors-future


    Mawning HL and Jangle.
    • Don't let negative things break you, instead let it be your strength, your reason for growth. Life is for living and I won't spend my life feeling cheated and downtrodden.
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