Customer Service:

[HL]

….is one of the most difficult job to do (irrespective of the level)....………………………

[Rockman]

Well it is a job post that should be respected, you have no business doing it if it is not your area of expertise.
Unfortunately, people like you, think it is an easy task to take on when searching for ways to cut the cost of running their business.
Sub the job out to local yardies.

[HL]

Concentrate Rock!

Pay attention.

[HL]

Well it is a job post that should be respected, you have no business doing it if it is not your area of expertise.
Unfortunately, people like you, think it is an easy task to take on when searching for ways to cut the cost of running their business.
Sub the job out to local yardies.

Quote:

Customer service is both a type of job and a set of job skills.

As a job, customer service professionals are responsible for addressing customer needs and ensuring they have a good experience.

As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication.

Communication. You will need to be responsive in a timely manner. You will need to communicate with them in a clear, easy-to-understand way to solve the problem.

•Empathy. Your interactions may begin with someone who is frustrated or unhappy. It is important that you understand and identify with the feelings of others and communicate accordingly.

•Patience. Clients and customers might ask several questions, be unhappy or ask you to repeat instructions several times. Patience is important to keep the conversation on track, remain personable and provide a positive experience.

•Technical knowledge. To effectively solve problems, you will likely need to know a bit of technical or industry knowledge to help them resolve the issue at hand.