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Despite these recruitment problems, everyone keeps reading that automation, machine learning, and robotics will lead to mass unemployment. That may happen, in the travel sector as in others, but the outcome could be quite different.
Think about the impact of automation at the level not of jobs but of their constituent activities. Existing technology could automate about half of them. In the travel sector, for example, machines can do work such as providing personalized recommendations for activities, handling customer-service interactions during flight delays, and delivering service orders to hotel rooms. But there will still be plenty of work for people, so the arm wrestle between them and machines will probably lead to a redefinition of human work, not its elimination.
https://www.mckinsey.com/industries/...sectors-future
Mawning HL and Jangle.
Think about the impact of automation at the level not of jobs but of their constituent activities. Existing technology could automate about half of them. In the travel sector, for example, machines can do work such as providing personalized recommendations for activities, handling customer-service interactions during flight delays, and delivering service orders to hotel rooms. But there will still be plenty of work for people, so the arm wrestle between them and machines will probably lead to a redefinition of human work, not its elimination.
https://www.mckinsey.com/industries/...sectors-future
Mawning HL and Jangle.