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BPO's future jobs threatened by AI & Robotics

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  • BPO's future jobs threatened by AI & Robotics

    Real World 21st Century Chronicles Vol CCVX111

    Cyaan seh mi neva warn unnu


    BPO is ripe for automation — Fujitsu

    BY RICHARD BROWNE Business editor browner@jamaicaobserver.com

    Sunday, March 05, 2017 5 Comments
    As Jamaica sets about creating five per cent economic growth within four years, the Business Processing Operations sector has been considered a lynch pin in meeting that goal.

    But as the world moves faster towards greater automation, Duncan Tait, director and corporate executive officer for global tech firm Fujitsu, warns that the sector is ripe for automation.

    “BPO is completely ripe for being automated,” Taid said.

    There are currently about 40 companies in Jamaica’s growing BPO sector , employing some 22,000 workers. There is now an effort to move up the value chain from BPO to Business Process Managment (BPM) which would require employees with a higher level of education and training.


    “Where will BPO be in 10 years time?” Tait asked. “It will be completely different.

    “We are only at the beginning of this digital revolution,” he said. “Digitalisation is the most profound thing to happen to human communication.” And while many people are becoming concerned about the future of employment, Tait said “Technology is a force for good.”



    Meanwhile, fear about the change that robotics will bring in the future is misplaced, Tait believes, noting “Robotics is already happening.” (LOL!! fear is 100% warranted...for the unprepared & ignorant )

    “I think we can make the world a better place,” Tait told the Caribbean Business Report, adding that Jamaica is in an ideal position for “leapfrogging” into this new environment. (At last smaddy ah ketch up )

    Moving ahead, Tait said that more people should be encouraged to get into science, technology, energy and mathematics (STEM) in order to prepare themselves for the next wave of digital jobs.
    Kindly change "energy" to "engineering"
    TIVOLI: THE DESTRUCTION OF JAMAICA'S EVIL EMPIRE

    Recognizing the victims of Jamaica's horrendous criminality and exposing the Dummies like Dippy supporting criminals by their deeds.. or their silence.

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