FULL TEXT OF THE E-MAIL (via the Hawks):
From: Bruce Levenson
Sent: 8/25/2012 11:47:02 PM
Subject: Re: Business/Game ops
1. from day one i have been impressed with the friendliness and professionalism of the arena staff -- food vendors, ushers, ticket takers, etc. in our early years when i would bring folks from dc they were blown away by the contrast between abe pollin's arena and philips. some of this is attributable to southern hospital and manners but bob and his staff do a good job of training. To this day, I can not get the ushers to call me Bruce yet they insist on me calling them by their first names.
2. the non-premium area food is better than most arenas, though that is not saying much. i think there is room for improvement and creativity. Levy is our food vendor so we don't have much control but they have been good partners. i have wished we had some inconic offereing like boog's barbeque at the baseball stadium in balt.
3. our new restaurant, red, just opened so too early for me to give you my thoughts.
4. Regarding game ops, i need to start with some background. for the first couple of years we owned the team, i didn't much focus on game ops. then one day a light bulb went off. when digging into why our season ticket base is so small, i was told it is because we can't get 35-55 white males and corporations to buy season tixs and they are the primary demo for season tickets around the league. when i pushed further, folks generally shrugged their shoulders. then i start looking around our arena during games and notice the following:
-- it's 70 pct black
-- the cheerleaders are black
http://www.usatoday.com/story/sports...team/15241591/
From: Bruce Levenson
Sent: 8/25/2012 11:47:02 PM
Subject: Re: Business/Game ops
1. from day one i have been impressed with the friendliness and professionalism of the arena staff -- food vendors, ushers, ticket takers, etc. in our early years when i would bring folks from dc they were blown away by the contrast between abe pollin's arena and philips. some of this is attributable to southern hospital and manners but bob and his staff do a good job of training. To this day, I can not get the ushers to call me Bruce yet they insist on me calling them by their first names.
2. the non-premium area food is better than most arenas, though that is not saying much. i think there is room for improvement and creativity. Levy is our food vendor so we don't have much control but they have been good partners. i have wished we had some inconic offereing like boog's barbeque at the baseball stadium in balt.
3. our new restaurant, red, just opened so too early for me to give you my thoughts.
4. Regarding game ops, i need to start with some background. for the first couple of years we owned the team, i didn't much focus on game ops. then one day a light bulb went off. when digging into why our season ticket base is so small, i was told it is because we can't get 35-55 white males and corporations to buy season tixs and they are the primary demo for season tickets around the league. when i pushed further, folks generally shrugged their shoulders. then i start looking around our arena during games and notice the following:
-- it's 70 pct black
-- the cheerleaders are black
http://www.usatoday.com/story/sports...team/15241591/
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