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  • Bartlett's tourism roadmap

    Best winter season ever - Bartlett

    By Al Edwards
    Friday, March 27, 2009
    The minister of tourism, Edmund Bartlett, is declaring that this year's winter tourism season is the best Jamaica has ever had despite the global financial crisis which is having a negative impact on many destinations.
    Edmund Bartlett
    Speaking with Caribbean Business Report from his office in New Kingston, Bartlett said: "The tourism market internationally is in a very unstable situation at the moment with practically every destination showing a downturn. I have just returned from Berlin where we had the UNWTO Residents' Committee Meeting. Now that committee really deals with stimulus for the industry and posits ways of overcoming the difficulties in the market and provides a road map for the way forward through these turbulent times. Signifcantly, Jamaica was cited as one of the four countries in the world that is bucking the trend.
    "We are certainly the only country in this region that is showing growth. The winter season is halfway through and from December 15th to March 14th, preliminary data show that we have welcomed 464,589 visitors in that period. Last year at this same period we had 453,000 visitors. That is a significant performance against the background of the projections that our tourism numbers would be 30 to 40 per cent down with reasonble justification at the time, given the fact that forward bookings were weak. However, we in the industry that manage the macro perspective knew what was going on because of the kind of level of marketing we were doing and our advertising efforts on the key markets that would respond to Jamaica."
    Jamaica gets most of its visitors from the United States, but with that country now experiencing a major economic downturn it comes as no surprise that visitors from the United States are down 4.3 per cent with 83,813 arrivals.
    Despite this, Bartlett sees this as a great performance and a testament to the Ministry of Tourism's efforts. While visitors from its traditionally biggest market have dropped off, visitors from Canada have serged by as much as 37 per cent in January of this year. Figures for February are not yet in, but the arrivals from Canada have continued pretty much apace.
    Europe has also been flat with a total of 21,594 stopover arrivals, a decrease of 5.8 per cent when compared to the same period in 2008. Visitors from the UK were down 5.7 per cent with 13,382 arrivals. Germany is proving a growth area for Jamaica with that country's economy remaining remarkably resilient. Here arrivals were 2,035, an increase of 1.7 per cent.
    "The Caribbean is a very interesting market which is registering significant growth. It is showing an increase of 3.5 per cent in January with arrivals of 4,746. Last year, the Caribbean grew by eight per cent for the full year. We will be focusing more on this market as we seek to diversify even more to get the increment from the marketplaces to make up for the downturn in the United States," said Bartlett.
    Spring Break has been good to Jamaica
    Jamaica has benefitted from the Spring Breakers staying away from Mexico largely due to high incidence of criminal activity in that country. How does Bartlett view this boon to the country?
    "The Spring Breakers are a March phenomenon," said Bartlett. "We showed growth in January, we also showed growth in February and now in March, to date, we are up 12.2 per cent. This figure can be attributed in part to Spring Break.
    "The importance of a good winter in this difficult time is a security for the rest of the year. This winter performance guarantees us the best winter season Jamaica has ever had. It should be noted that this performance took place against the backdrop of a global depression. The numbers for April should be good when one factors in the Easter period. I must say here that bookings look reasonably good so far for the summer, although they are booking a bit later than usual."
    Better Airlift
    A problem facing many Caribbean destinations is airlift, but Bartlett said that this is a problem that Jamaica does not face. Last year he brokered a deal with American Airlines to take up the slack left behind by national carrier Air Jamaica's decision to cut a number of routes.
    "We have done tremendous work with airlift," he said. "The team with John Lynch and Lionel Reid have travelled and met with everybody and we have secured for this summer adequate airlift. We are much better off now out of Europe, particularly in Italy where we have secured additional flights. We have secured additional flights coming out of Spain to Jamaica, more than we ever had before.
    "Europe will now put in a relatively stable performance with emphasis to be placed on Germany where we have a stong brand recognition. We will be working with their sports organisations with a view to having a strong presence at the World Championships in August of this year. The arrangements put in place with Tui, Thomas Cook and others will put us in good stead in Europe. The UK continues to be the bread basket market of Europe with visitors coming in from the Diaspora. So far this year visitors from the UK have been flat, but we expect it to pick up later in the year."
    South America
    South America represents an emerging market for Jamaica. Stopover arrivals from the Latin American market decreased by 4.6 per cent with 1,334 arrivals in January. In May of this year, Bartlett goes to Brazil with a delegation to drum up business there. He hopes to have talks with Lan Airlines and other Latin American carriers to form partnerships in an effort to stimulate more visitor arrivals from that region. Jamaica already has air service agreements with Brazil but those agreements do need to be reconstituted. Bartlett sees great opportunities from both Mexico and Cuba, and the aim is to pursue a multi-destination marketing strategy.
    Will Cuba hurt Jamaica?
    It has been said that if Cuba were to open up any time soon, it will hurt Jamaica, bearing in mind it has a more disciplined and educated workforce and less crime, not to mention the curiosity factor.
    "Frankly, we have no fear of Cuba," said Bartlett. "Brand Jamaica is very strong and we have good products. It will take Cuba a little time to catch up with Jamaica and with the strategies we are now employing, we will be more complementing each other rather than viewing each other with adversarial eyes. Multi-destinational marketing has much value for us, particularly in Europe, and remember, Cuba does get a lot of traffic out of Eastern Europe."
    Higher volumes, lower yields
    Bartlett believes that higher volumes can offset the negative impact of lower yields. It also has a role to play in preserving tourism jobs.
    "The tourism industry has to be the lynchpin during these difficult times. Tourism is connected to many other industries that feed into tourism. That is why it is important that the industry remains buoyant and strong, and the arrivals are a key element in ensuring those linkages stay intact. Manufacturers have to produce for the industry, local agriculture has to play its part in feeding the guests, the service sector, financial services, transport industry - there are about 23 industries and services that feed directly into tourism. The 'D&Gs' and 'Wisyncos' have a large part of their businesses in the tourism sector."
    Tourism as the key economic driver
    The way Bartlett sees it, local businesses not only service a population of 2.6 million people but another three million visitors a year to the country, thus giving them an expanded market.
    "The fallout from exports can be picked up by the tourism industry. The salvation for Jamaica in these difficult times is tourism. Why? Because bauxite is falling, so too are remittances, so you have to drive that one industry that earns foreign exchange, gives you convertibility and creates employment," he said.
    Many analysts and government agencies like the Planning Institute of Jamaica (PIOJ) are forecasting a falloff in tourism and do not share Bartlett's rosy optimism. Some even say that it goes against the grain with the country's leading hoteliers discounting heavily.
    The minister counters: "These people you speak of are not able to measure properly the impact of the industry on the wider economy. They are measuring manufacturing by itself and saying the output for manufacturing is just for manufacturing when it is heavily influenced by the input from tourism. The same goes for the agricultural sector. The largest customers for the JPS must be the hotels. Tourism is measured in terms of the rooms and the GCT one pays on those rooms. That's far from it. You ask GraceKennedy about the size of the cheque that comes for its services to tourism, but Grace is measured in terms of what comes in from the distribution trade.
    "The UNWTO has agreed to underwrite the cost of completing our TSA in Jamaica. That will give us the tools we need to properly measure the impact and effect of the industry on the wider economy. This will give us a chance to establish tourism as a key component of the national accounts."

    var addthis_pub="jamaicaobserver";
    • Don't let negative things break you, instead let it be your strength, your reason for growth. Life is for living and I won't spend my life feeling cheated and downtrodden.

  • #2
    Lets wait to hear Wyckham McNeil pour cold water of this.
    "Jamaica's future reflects its past, having attained only one per cent annual growth over 30 years whilst neighbours have grown at five per cent." (Article)

    Comment


    • #3
      Fact check

      Signifcantly, Jamaica was cited as one of the four countries in the world that is bucking the trend.
      "We are certainly the only country in this region that is showing growth."


      Jamaica's tourism is certainly resilient (we saw this after 9/11 which caused a much more severe world travel downturn than now) and Bartlett/Jamaica Tourist Board have to share some credit for the creditable performance now.. along with the large room growth recently.

      Latest tourism stats for the region indicate multiple destinations showing more than 10% growth.. some much more than Jamaica.
      His statements are misleading... and of course unchallenged by the insipid media.

      Bartlett would be more credible (with people who don't just take his statements at face value) .... if he stuck to the facts.

      He strays into misrepresentations too often. Be positive yes... but don't misrepresent.
      TIVOLI: THE DESTRUCTION OF JAMAICA'S EVIL EMPIRE

      Recognizing the victims of Jamaica's horrendous criminality and exposing the Dummies like Dippy supporting criminals by their deeds.. or their silence.

      D1 - Xposing Dummies since 2007

      Comment


      • #4
        His imformation is credible. He is talking about tourism since Dec O8 to today. The figures you are talking is 08.
        • Don't let negative things break you, instead let it be your strength, your reason for growth. Life is for living and I won't spend my life feeling cheated and downtrodden.

        Comment


        • #5
          Originally posted by Assasin View Post
          Best winter season ever - Bartlett

          By Al Edwards
          Friday, March 27, 2009
          The minister of tourism, Edmund Bartlett, is declaring that this year's winter tourism season is the best Jamaica has ever had despite the global financial crisis which is having a negative impact on many destinations.
          Edmund Bartlett
          Speaking with Caribbean Business Report from his office in New Kingston, Bartlett said: "The tourism market internationally is in a very unstable situation at the moment with practically every destination showing a downturn. I have just returned from Berlin where we had the UNWTO Residents' Committee Meeting. Now that committee really deals with stimulus for the industry and posits ways of overcoming the difficulties in the market and provides a road map for the way forward through these turbulent times. Signifcantly, Jamaica was cited as one of the four countries in the world that is bucking the trend.
          "We are certainly the only country in this region that is showing growth. The winter season is halfway through and from December 15th to March 14th, preliminary data show that we have welcomed 464,589 visitors in that period. Last year at this same period we had 453,000 visitors. That is a significant performance against the background of the projections that our tourism numbers would be 30 to 40 per cent down with reasonble justification at the time, given the fact that forward bookings were weak. However, we in the industry that manage the macro perspective knew what was going on because of the kind of level of marketing we were doing and our advertising efforts on the key markets that would respond to Jamaica."
          Jamaica gets most of its visitors from the United States, but with that country now experiencing a major economic downturn it comes as no surprise that visitors from the United States are down 4.3 per cent with 83,813 arrivals.
          Despite this, Bartlett sees this as a great performance and a testament to the Ministry of Tourism's efforts. While visitors from its traditionally biggest market have dropped off, visitors from Canada have serged by as much as 37 per cent in January of this year. Figures for February are not yet in, but the arrivals from Canada have continued pretty much apace.
          Europe has also been flat with a total of 21,594 stopover arrivals, a decrease of 5.8 per cent when compared to the same period in 2008. Visitors from the UK were down 5.7 per cent with 13,382 arrivals. Germany is proving a growth area for Jamaica with that country's economy remaining remarkably resilient. Here arrivals were 2,035, an increase of 1.7 per cent.
          "The Caribbean is a very interesting market which is registering significant growth. It is showing an increase of 3.5 per cent in January with arrivals of 4,746. Last year, the Caribbean grew by eight per cent for the full year. We will be focusing more on this market as we seek to diversify even more to get the increment from the marketplaces to make up for the downturn in the United States," said Bartlett.
          Spring Break has been good to Jamaica
          Jamaica has benefitted from the Spring Breakers staying away from Mexico largely due to high incidence of criminal activity in that country. How does Bartlett view this boon to the country?
          "The Spring Breakers are a March phenomenon," said Bartlett. "We showed growth in January, we also showed growth in February and now in March, to date, we are up 12.2 per cent. This figure can be attributed in part to Spring Break.
          "The importance of a good winter in this difficult time is a security for the rest of the year. This winter performance guarantees us the best winter season Jamaica has ever had. It should be noted that this performance took place against the backdrop of a global depression. The numbers for April should be good when one factors in the Easter period. I must say here that bookings look reasonably good so far for the summer, although they are booking a bit later than usual."
          Better Airlift
          A problem facing many Caribbean destinations is airlift, but Bartlett said that this is a problem that Jamaica does not face. Last year he brokered a deal with American Airlines to take up the slack left behind by national carrier Air Jamaica's decision to cut a number of routes.
          "We have done tremendous work with airlift," he said. "The team with John Lynch and Lionel Reid have travelled and met with everybody and we have secured for this summer adequate airlift. We are much better off now out of Europe, particularly in Italy where we have secured additional flights. We have secured additional flights coming out of Spain to Jamaica, more than we ever had before.
          "Europe will now put in a relatively stable performance with emphasis to be placed on Germany where we have a stong brand recognition. We will be working with their sports organisations with a view to having a strong presence at the World Championships in August of this year. The arrangements put in place with Tui, Thomas Cook and others will put us in good stead in Europe. The UK continues to be the bread basket market of Europe with visitors coming in from the Diaspora. So far this year visitors from the UK have been flat, but we expect it to pick up later in the year."
          South America
          South America represents an emerging market for Jamaica. Stopover arrivals from the Latin American market decreased by 4.6 per cent with 1,334 arrivals in January. In May of this year, Bartlett goes to Brazil with a delegation to drum up business there. He hopes to have talks with Lan Airlines and other Latin American carriers to form partnerships in an effort to stimulate more visitor arrivals from that region. Jamaica already has air service agreements with Brazil but those agreements do need to be reconstituted. Bartlett sees great opportunities from both Mexico and Cuba, and the aim is to pursue a multi-destination marketing strategy.
          Will Cuba hurt Jamaica?
          It has been said that if Cuba were to open up any time soon, it will hurt Jamaica, bearing in mind it has a more disciplined and educated workforce and less crime, not to mention the curiosity factor.
          "Frankly, we have no fear of Cuba," said Bartlett. "Brand Jamaica is very strong and we have good products. It will take Cuba a little time to catch up with Jamaica and with the strategies we are now employing, we will be more complementing each other rather than viewing each other with adversarial eyes. Multi-destinational marketing has much value for us, particularly in Europe, and remember, Cuba does get a lot of traffic out of Eastern Europe."
          Higher volumes, lower yields
          Bartlett believes that higher volumes can offset the negative impact of lower yields. It also has a role to play in preserving tourism jobs.
          "The tourism industry has to be the lynchpin during these difficult times. Tourism is connected to many other industries that feed into tourism. That is why it is important that the industry remains buoyant and strong, and the arrivals are a key element in ensuring those linkages stay intact. Manufacturers have to produce for the industry, local agriculture has to play its part in feeding the guests, the service sector, financial services, transport industry - there are about 23 industries and services that feed directly into tourism. The 'D&Gs' and 'Wisyncos' have a large part of their businesses in the tourism sector."
          Tourism as the key economic driver
          The way Bartlett sees it, local businesses not only service a population of 2.6 million people but another three million visitors a year to the country, thus giving them an expanded market.
          "The fallout from exports can be picked up by the tourism industry. The salvation for Jamaica in these difficult times is tourism. Why? Because bauxite is falling, so too are remittances, so you have to drive that one industry that earns foreign exchange, gives you convertibility and creates employment," he said.
          Many analysts and government agencies like the Planning Institute of Jamaica (PIOJ) are forecasting a falloff in tourism and do not share Bartlett's rosy optimism. Some even say that it goes against the grain with the country's leading hoteliers discounting heavily.
          The minister counters: "These people you speak of are not able to measure properly the impact of the industry on the wider economy. They are measuring manufacturing by itself and saying the output for manufacturing is just for manufacturing when it is heavily influenced by the input from tourism. The same goes for the agricultural sector. The largest customers for the JPS must be the hotels. Tourism is measured in terms of the rooms and the GCT one pays on those rooms. That's far from it. You ask GraceKennedy about the size of the cheque that comes for its services to tourism, but Grace is measured in terms of what comes in from the distribution trade.
          "The UNWTO has agreed to underwrite the cost of completing our TSA in Jamaica. That will give us the tools we need to properly measure the impact and effect of the industry on the wider economy. This will give us a chance to establish tourism as a key component of the national accounts."

          var addthis_pub="jamaicaobserver";
          Originally posted by Assasin View Post
          His imformation is credible. He is talking about tourism since Dec O8 to today. The figures you are talking is 08.
          TIVOLI: THE DESTRUCTION OF JAMAICA'S EVIL EMPIRE

          Recognizing the victims of Jamaica's horrendous criminality and exposing the Dummies like Dippy supporting criminals by their deeds.. or their silence.

          D1 - Xposing Dummies since 2007

          Comment


          • #6
            you can laugh, the winter tourist season of which Bartlett is talking about starts December 14th or 15th. The figures posted on the caribbean tourism website is of between January to December 2008.
            • Don't let negative things break you, instead let it be your strength, your reason for growth. Life is for living and I won't spend my life feeling cheated and downtrodden.

            Comment


            • #7
              Originally posted by Assasin View Post
              you can laugh, the winter tourist season of which Bartlett is talking about starts December 14th or 15th. The figures posted on the caribbean tourism website is of between January to December 2008.

              I laugh because your response is so predictable as is your tendency to unequivocally accept the word of the current set of politicians as gospel.

              Bartlett is quoted as saying:

              "We are certainly the only country in this region that is showing growth"

              That statement is false.... whether for the 2008 calendar year or for the first quarter of this year. The independent stats and trends therein demonstrate that.

              At some point it would be good for you to respect objective facts rather than the rosy pronouncements of politicians.... even if you are favourably disposed to the politician.
              TIVOLI: THE DESTRUCTION OF JAMAICA'S EVIL EMPIRE

              Recognizing the victims of Jamaica's horrendous criminality and exposing the Dummies like Dippy supporting criminals by their deeds.. or their silence.

              D1 - Xposing Dummies since 2007

              Comment


              • #8
                Can you show the facts for the period he is talking?

                You claim places have 10% increase during the period, so you are misrepresnting the facts right there as no country in the region don't show that growth from December to now. In your rush to point out "the facts" you totally overlook the period.
                • Don't let negative things break you, instead let it be your strength, your reason for growth. Life is for living and I won't spend my life feeling cheated and downtrodden.

                Comment


                • #9
                  Originally posted by Assasin View Post
                  Jamaica has benefitted from the Spring Breakers staying away from Mexico largely due to high incidence of criminal activity in that country.
                  Shhh!



                  BLACK LIVES MATTER

                  Comment


                  • #10
                    Originally posted by Assasin View Post
                    Can you show the facts for the period he is talking?

                    You claim places have 10% increase during the period, so you are misrepresnting the facts right there as no country in the region don't show that growth from December to now. In your rush to point out "the facts" you totally overlook the period.
                    The 10% represents Jamaica's 2008 growth (air arrivals). Other regional destinations have 2008 growth ranging from 1% or less to over 40% according to the CTO data.....

                    Bartlett says that Jamaica's winter season arrivals have grown about 2%... ie from 453, 000 to 464,000+ ... this is the performance that he trumpets and that you are excited about.... definitely not bad in the circumstances, but still a concern because of the heavy marketing costs and huge discounting of rates ... meaning yields are very low.

                    He also claims that Jamaica is the only destination in the region with winter season growth.... false.

                    He is wrong... and misleading you and all Jamaicans.

                    Assasin you need a course in basic statistical analysis and maybe a refresher in constructive criticism.
                    TIVOLI: THE DESTRUCTION OF JAMAICA'S EVIL EMPIRE

                    Recognizing the victims of Jamaica's horrendous criminality and exposing the Dummies like Dippy supporting criminals by their deeds.. or their silence.

                    D1 - Xposing Dummies since 2007

                    Comment


                    • #11
                      who is excited about anything? Barlett is talking about the winter tourism season and you are accusing him of not representing the facts. At no stage he speak about the 2008 figures. You are accusing the man of misrepresenting the facts when he is not. Every caribbean tourism representative talk about the winter tourism season as it is the most important one. Can you show which other country grew for Winter 2009? show me the data and we can lay it to rest.


                      :Bartlett says that Jamaica's winter season arrivals have grown about 2%... ie from 453, 000 to 464,000+ ... this is the performance that he trumpets and that you are excited about.... definitely not bad in the circumstances, but still a concern because of the heavy marketing costs and huge discounting of rates ... meaning yields are very low."

                      Most major market throughout the world experiencing big drop including Hawaii, Mexico, England and Italy, New York, Las Vegas, Florida even with discounted fares and huge promotion so you have to take it in context.
                      • Don't let negative things break you, instead let it be your strength, your reason for growth. Life is for living and I won't spend my life feeling cheated and downtrodden.

                      Comment


                      • #12
                        Originally posted by Assasin View Post
                        who is excited about anything? Barlett is talking about the winter tourism season and you are accusing him of not representing the facts. At no stage he speak about the 2008 figures. You are accusing the man of misrepresenting the facts when he is not. Every caribbean tourism representative talk about the winter tourism season as it is the most important one. Can you show which other country grew for Winter 2009? show me the data and we can lay it to rest.


                        :Bartlett says that Jamaica's winter season arrivals have grown about 2%... ie from 453, 000 to 464,000+ ... this is the performance that he trumpets and that you are excited about.... definitely not bad in the circumstances, but still a concern because of the heavy marketing costs and huge discounting of rates ... meaning yields are very low."

                        Most major market throughout the world experiencing big drop including Hawaii, Mexico, England and Italy, New York, Las Vegas, Florida even with discounted fares and huge promotion so you have to take it in context.
                        Bartlett has been beating his chest for months claiming that Jamaica is outperforming every other regional destination.... not just now and not just in reference to the winter season.

                        The independent statistics prove that this is incorrect.
                        TIVOLI: THE DESTRUCTION OF JAMAICA'S EVIL EMPIRE

                        Recognizing the victims of Jamaica's horrendous criminality and exposing the Dummies like Dippy supporting criminals by their deeds.. or their silence.

                        D1 - Xposing Dummies since 2007

                        Comment


                        • #13
                          you simply just talking without facts.

                          Prove that to me. That is simply not TRUE.

                          When did Bartlett say he has outperformed others in the region. Show that to me. What he said is he wanted to grow tourism by 10%. He was on track until the recession. The PNP and others in the industry was saying tourism was going to drop by 30 to 40% and he said it wouldn't drop by more than 5%.

                          Again show me where Bartlett said he Jamaica was outperforming the region?
                          • Don't let negative things break you, instead let it be your strength, your reason for growth. Life is for living and I won't spend my life feeling cheated and downtrodden.

                          Comment


                          • #14
                            Originally posted by Assasin View Post
                            you simply just talking without facts.

                            Prove that to me. That is simply not TRUE.

                            When did Bartlett say he has outperformed others in the region. Show that to me. What he said is he wanted to grow tourism by 10%. He was on track until the recession. The PNP and others in the industry was saying tourism was going to drop by 30 to 40% and he said it wouldn't drop by more than 5%.

                            Again show me where Bartlett said he Jamaica was outperforming the region?
                            You are a real defender of this guy... very commendable loyalty. I'm not concerned about PNP claims or political point scoring... I just like accuracy.

                            I have seen his inaccurate claims reported in the past and I'm confident that what I say is correct... and will not spend the time to search reams of info to find those little nuggets.... it may be poor reporting and not his fault... that's the problem with relying mainly on media reports of politician's statements for your information... you are subject to 2 hazards:
                            1. Inaccurate reporting.. very common.
                            2. Political spin... which we get 100% of the time.

                            Independent research is best.. if you are so inclined. I have no problem if you disagree with my opinion.

                            I saw though that he has clarified his claims (or maybe the reportage is better in this particular piece) to indicate that Jamaica's recent tourism performance is superior to all other English-speaking countries in the region.... that's a change I can believe in... the data backs up that claim... just as it shows that some other destinations are doing better.

                            Jamaica is doing relatively well as I have acknowledged.. and as minister he has to share in the credit... regardless of any other factor.



                            Mar 16
                            2009

                            More than 350,000 tourist visit Jamaica since start of winter season

                            Posted by Sharon Chambers



                            TOURISM Minister Edmund Bartlett says Jamaica has already welcomed more than 350,000 visitors half-way through the winter tourism season, which ends on April 15, and which is the busiest for the industry. "If we continue in this vein we will surpass last year's 654,000 visitors for the season and we are on track to do so," Bartlett said.He said this winter season has had its challenges, one of which is that Easter will be celebrated in April instead of March, as was the situation last year.
                            However, Bartlett said Jamaica was the only English-speaking Caribbean country to be recording growth at this time, despite the global economic crisis.


                            Bartlett, who was addressing a ceremony to present the tourism service excellence awards finalists at the Hilton Kingston Hotel last Friday, said the high level of service given by industry workers has helped in making Jamaica a destination with 46 per cent repeat visitors each year.


                            Bartlett said at the end of the day it was excellent service that distinguished Jamaica from other destinations as more than 60 per cent of the value of experience a visitor has in any destination was service.

                            It is against this background that the industry is seeking to not only recognise but reward those workers who have given excellent service to the sector over the years. Nine organisations and 13 individuals have been nominated for the award, to be presented at the 'Tourism Service Excellence Programme' to be held at the Ritz Carlton Hotel in Montego Bay on March 28. The national champion will receive a cash prize and a one-week trip to a Caribbean island.

                            Wolde Kristos of Reliable Adventures Jamaica, who spoke on behalf of the nominees, reiterated their commitment to "guard this paradise" with love and action. "I don't do it because I am paid to do it but because I love giving good service," he said.
                            Bartlett said the award programme seeks to encourage and promote improved service levels within the industry so as to enrich the visitor's experience. He added that the programme was started following feedback received through exit surveys of visitors which showed that "while the standard of service is generally good, we need to produce many more star performers and raise the service benchmark throughout the industry".

                            Wayne Cummings, president of the Jamaica Hotel and Tourist Association (JHTA), said while Jamaica itself has been a most amazing tourism product, it's the people who helped to make visitors' experience rewarding.

                            Meanwhile, director of tourism John Lynch said acts of excellence should be celebrated as the more quality service was offered the easier it would be for the Jamaica Tourist board (JTB) to attract more visitors.



                            I also see where he has substantiated my opinion expressed in previous discussions on tourism with you that the massive recent investments in the sector are key to the growth and resilience it is showing. You took issue with my opinion I recall... no doubt you will now claim that you did not.

                            It may be that Bartlett is comfortable stating this incontrovertible fact regarding the huge investments to foreigners... but not to Jamaicans.... for Jamaicans he reserves the credit for our growth to his wonderful strategy... a line you parrot.

                            24 October 2008



                            THN.COM SITS DOWN WITH JAMAICA'S MINISTEREdmund Bartlett, Jamaica's minister says Canada is the fastest-growing market; arrivals have seen huge increases in the last year
                            Janice Strong
                            Edmund Bartlett, Minister of Tourism, Jamaica“Canada is the fastest-growing major destination for Jamaica,” declared the Hon. Edmund Bartlett, Jamaica’s minister of tourism at a packed gathering of industry representatives in Vancouver on October 16.
                            In town to officially begin the countdown to the December 19 departure of the first-ever non-stop service between Vancouver and Montego Bay, Bartlett sat down with TRAVELHotNews to chat about the steady growth of arrivals from Canada of the past few years.
                            In the first half of 2008, more than 136,000 Canadians headed south to Jamaica, the strongest numbers ever for Canada, and a 26.6 per cent increase over the same period in 2007. July numbers were just as strong with 15,525 arrivals registered from Canada.
                            Bartlett cited investment in infrastructure as one of the key factors to the continued strong numbers.
                            “Investment is a huge incentive for growth,” he said. “The huge investment is product has given a [contributed to] jump in arrivals.”
                            Sangster Airport completes first two phases
                            At Norman Manley International Airport in Kingston, the first two phases of a three-phase expansion are underway, while Sangster Airport in Montego Bay has completed the first two of its planned expansion. Phase three is now in progress.
                            The Port Authority of Jamaica is completing plans for the development of a new cruise pier at Falmouth to accommodate the May 2010 arrival of the “Oasis of the Seas”, the first of Royal Caribbean’s new “Genesis” class of ships, that can accommodate 5,400 passengers.
                            Also seen investment in new hotels

                            Recently, Jamaica has also seen investment in new hotels, including the Grand Palladium from the Fiesta Hotel Group and RIU Montego Bay, a new property by Couples and Iberostar. Jamaica’s growing number of attractions is also a contributing factor to teh increase in numbers, Bartlett said.
                            “Jamaica has more attractions than all the rest of the Caribbean,” he added, counting 157 licensed attractions on the island.
                            New this year
                            New this year are the Rainforest Bobsled Jamaica at Mystic Mountain, Outameni, Jamspeed Rally Experience and JAM-X Tours at Paradise Park.
                            In times of economic uncertainty

                            That evening he also addressed the current economic uneasiness and its effect on tourism.
                            “The industry is facing a most interesting period,” he noted. “We could see some collapses. This was also true with the scare of SARS and true with the events of 9/11. But in all cases tourism bounced back and bounced back quickly. This is an industry with resiliency.”













                            http://www.travelhotnews.com/reporta...uence_no=21770
                            Last edited by Don1; March 29, 2009, 01:32 AM.
                            TIVOLI: THE DESTRUCTION OF JAMAICA'S EVIL EMPIRE

                            Recognizing the victims of Jamaica's horrendous criminality and exposing the Dummies like Dippy supporting criminals by their deeds.. or their silence.

                            D1 - Xposing Dummies since 2007

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                            • #15
                              I am no defender, but the fact is you are mixing up Bartlett's claims with rumours and careless reporting. Non of those quotes can be attributed to Ed Bartlett. He has never said what you accused him of saying.

                              Whether you call is just doing is work or good work, there is no other tourism minister in the recent past who have had a more comprehensive plan and has worked as hard. There is a lot to criticise in this JLP government but fair is fair and I will defend that.

                              The fact is Bartlett has so far surprise the hell out of me and with a minister of tourism a little less knowledgeable and not as hard working we could have been in great trouble.
                              • Don't let negative things break you, instead let it be your strength, your reason for growth. Life is for living and I won't spend my life feeling cheated and downtrodden.

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