IT outsourcing; I said

[Jawge]

let me take it on myself to comment. I have an issue with my VOIP system
(major US corp) and I have been on the phone many times with tech suppt. Now this tech support is outside the US (quite possibly Mexico) although they may struggle with english at times, I must say they are very polite and courteous. At times I am pressed to complain (about the time in resolving things) but the courtesy keeps me in check. I just got off the phone with tech suppt. ( and they asked me if it's okay to call me by my first name). I said sure, go right ahead. They are killng me with politeness and courtesy.

I hope Ja learns from the above; in trying to get a foothold in the outsourcing game. BTW VOIP is taking off big now (in thing among many corps).

Granny always say: manners wi carry yuh far

[Karl]

let me take it on myself to comment. I have an issue with my VOIP system
(major US corp) and I have been on the phone many times with tech suppt. Now this tech support is outside the US (quite possibly Mexico) although they may struggle with english at times, I must say they are very polite and courteous. At times I am pressed to complain (about the time in resolving things) but the courtesy keeps me in check. I just got off the phone with tech suppt. ( and they asked me if it's okay to call me by my first name). I said sure, go right ahead. They are killng me with politeness and courtesy.

I hope Ja learns from the above; in trying to get a foothold in the outsourcing game. BTW VOIP is taking off big now (in thing among many corps).

Granny always say: manners wi carry yuh far

Which gives best value for money spent?

I am using Vonage...my sister is telling me about some company named 5linx

[Muadib]

Talk to the PNP, they are the 'experts' on that.

[Mosiah]

and a lot of companies in jamaica have or are moving to VOIP. a nuh nutten!

[OJ]

if your voip is not working how do you call tech support. LOL

[MdmeX]

if your voip is not working how do you call tech support. LOL

LoL - you send a Caveman signal

[Tilla]

Use a cell phone.

[Gamma]

let me guess...you were mocked and spat upon?

[Exile]

Psychological games...call me by which first name? Are you my friend? No it's not ok!! Try that and see what happens..they are just reading a script. Yes, but politeness does make a difference. I was able to get my cable company (read female manager) to send a Technician after hours to check on my newly installed 'digital cable' that wasn't working....
My brother who lives in the US and has a IT business, outsources a lot of his programming in the Czech Republic....how they manage with the language issues I don't know...

[Jawge]

Oj I didn't say my voice wasn't working. I
I said there was an issue. In the corp. you have these VOIP/PBX; where you have many phones on the system which are seen my the parent server as nodes (with their own mac addresses) here the computer ethernet connection goes through the phone. I was dealing with a request from a supervisor from another dept. I also had one yesterday to look up phone logs going back two months ( I didn't like seeing my name coming up for long distance justified though. When you work for an internet based company; you will mainly deal with the above. This is why it's vital for the T1s to be up at all time.

[Jawge]

Boss beleive mi, when yuh
courteous and polite it causes to leapfrog many hurdles (that would otherwise stand in the way). Dem cyaan mange English but dem a kill mi wid courtesy and trust mi it mek mi tolerate the language deficiency